Your IT Support Should Be Supportive
Lean on a support team that has your best interests in mind so you can get answers that provide long-term solutions.
Why choose Bakersfield Networks for IT support services?
- We make our relationship our top priority so you can get tailored service, not band-aid solutions
- Get after-hours emergency support 24/7 with an average response time of 5 minutes for priority tickets
- Resolve IT issues within 30 minutes after our first response on average
- Rely on experienced technicians with a helpdesk that employs Tier 2 specialists or higher
- Talk to support specialists who limit the jargon and make sense to people of all levels of IT expertise
Request a Quote for Tech Support Services in Bakersfield
Bakersfield Networks
IT Support in Bakersfield
3605 Coffee Rd Suite 500
Bakersfield, CA
93308
United States
Request a Quote: 1 661-241-9357
What Makes Our Technical Support Services Stand Out
5
Minute average emergency response times
30
Minute average resolution times
24/7/365
After-hours IT support
What Our Support Team Can Offer
Get The Help You Need Now, Not Tomorrow
IT problems don’t adhere to business hours. So why should your support? Being told to wait until the next business day is little comfort when you need help now.
Whether it’s a server hiccup in the middle of the night or a software glitch during a busy day, Bakersfield Networks is always just a call away.
With our 24/7 service desk, you’ll never be left waiting until the next business day again.
Get In-Office Support Whenever You Need It
Some IT problems require hands-on attention. If you’re dealing with one, we can send our team to your office to take a look. We’re not picky about what kind of issue it is, if we need to be there, we will be.
We also understand that your employees need to remain productive when we stop by. So, we aim to cause as little disruption as possible while we solve your IT issues.
Keep Your IT Network In Tip-Top Shape
A strong IT network is the backbone of a successful business. It keeps your team connected, your data secure, and your operations running smoothly. So, when network issues arise, they can bring your business to a standstill.
Don’t let that happen. Trust our team to solve network issues before that can cause major damage. We’ll also monitor and manage your network so we can prevent problems from happening in the first place.
Enjoy Support For Any Technology Problem
Not every technical difficulty arises from software. Approximately 80% of system outages were 100% caused by a hardware malfunction.
That means you need a support team who can handle your hardware as well as your software. Bakersfield Networks provides that team. Whether your issue is on-site or with a cloud-based server, we can help you find a solution.
Trust Us To Keep Your Systems Safe
A data breach is a big business risk. It can cause critical data loss, financial damage, and tarnish your reputation. Prevention is your best bet, but you also need support in the worst case scenario.
Bakersfield Networks provide security support solutions that help you enhance your security posture and accelerate disaster recovery.
We also guarantee 0 data loss with our regular backups. So, you can rest assured that sensitive information stays untampered.
Get IT Support From Dedicated Experts
When it comes to IT support, you don’t want to deal with a revolving door of technicians who barely know your system.
That’s why Bakersfield Networks focuses on relationship building and tailored solutions. We want every single one of our technicians to understand your business as well as your own team.
This way, you won’t have to explain the same thing over and over again. From the moment you call, you’ll already have someone who gets your business and can provide a practical solution.
Tailored Troubleshooting
Every industry has its own unique challenges when it comes to IT. What works for a financial firm may not be the right solution for a healthcare provider.
That’s why we don’t believe in a one-size-fits-all approach to IT support.
No matter your industry, we’ll take the time to get to know what makes your business tick. This way, we can determine the best way to serve you right from your first call.
Put An End To Recurring IT Issues
The average worker wastes 22 minutes per day on IT issues. This time adds up quickly when the same IT issues appear over and over again.
Put a stop to recurring IT issues and regain lost hours every workday. When you call Bakersfield Networks, we track your common IT issues.
This way, we can detect whether or not there is an underlying system issue and recommend how to solve it.
Your day-to-day should be dedicated to work. Let us help you make sure that it is.
Our Other IT Services in Bakersfield
IT Support FAQ
We offer two different support packages, standard and premium. For this reason, your cost will depend on the tier you choose.
Your cost may also vary based on:
- Company size
- Number of users we need to support
- The complexity of your computer systems
Request a quote for a better estimate.
Bakersfield Networks supports both PC and Mac. This includes Apple computers and iOS devices. No matter which operating system you use, our technicians can help!
There are no changes to our average or guaranteed response times based on which operating system you are using. We are also open to troubleshooting any mobile device as long as it connects to your business network.
Please note that we do not provide IT support for personal devices.
Bakersfield Networks can support all computer users on your business network, whether they are admins or not. Everyone on your team deserves the same level of great support and providing that will only help productivity.
The only thing we won’t do is troubleshoot personal devices unrelated to your business operations.
Bakersfield Networks guarantees the following response times depending on the priority of your ticket.
- Emergency: under 30 minutes
- High: under 2 hours
- Standard: under 4 hours
Please bear in mind that our guarantees are maximums. Our average response times are significantly shorter. We usually respond long before your wait time hits the guaranteed maximum limit.